9 Chase Bank Credit Card Questions (Quick Answers!)

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One of the main goals of a bank is to provide customers with the convenience and flexibility to make transactions without having to use cash or their checking account. The increasing acceptance of direct deposit, debit cards, and automated bill payment systems have made this possible. 

Credit cards are a great way to establish and build your credit, but they can also be complicated. But there are still questions about Chase Bank credit card terms that consumers may have. 

Many credit card questions go unanswered, and many people are left with a bad taste in their mouths, wondering if they made the right choice. We’ll answer some of the most common questions about Chase bank credit cards so you can feel confident in your decision.

a Chase credit card sitting on a desk
Chase credit card questions

In This Post:

Can You Pay a Chase Credit Card with a Visa Gift Card?

You cannot use a Visa gift card to pay on your Chase credit card. 

As Chase Bank issues Chase credit cards, they don’t accept Visa gift cards as payment. And visa gift cards are not exactly like cash, as they are only good for businesses accepting visa transactions. 

However, you can use a Visa gift card to make online purchases with your Chase credit card account if you have one handy.

If you have a Chase credit card and need more funds, you will be required to deposit directly into your checking account or make a payment with cash. 

You can also make a payment by mailing in the payment with a check or money order. You can either make it out to Chase or the individual name of the credit card, depending on your specific issuer. 

Always ensure the payment is postmarked before the due date and include any late fees, interest charges, and other pertinent information. 

If you cannot make a payment on your credit card’s due date, you will be subject to late fees, interest, and other penalties. There could be additional fees if you send a money order in the mail. 

Where do Chase Credit Cards Mail From?

If you’re wondering where Chase credit cards mail from, the answer will vary depending on your Chase credit card. 

Credit cards such as the Chase Freedom Visa card or Chase Slate credit card bills will be sent to the address on file for your credit card account. 

If you do not receive your bills or are having trouble with your address, it’s essential to notify them immediately. However, you’ll enjoy the same convenience of receiving monthly bills and making payments online or via mail for Chase Freedom credit cards or Chase Slate credit cards.

Otherwise, you can log in to online banking or call customer service and have them update the billing address for your account. It’s also a good idea to add a reliable secondary mailing address in case there’s an issue with your primary mailing address. 

Chase Bank credit cards have a mailing address where cardholders can get statements showing the current balance on their account. 

Statements include a breakdown of how that balance was used, how long it will take to pay off the balance at the current rate, and how late payment fees were applied if they were applied. 

The statement also includes essential information, like when your next payment is due and any other changes in your account.

How Do I Make a Payment on my Chase Credit Card

There are many ways you can make a payment on your Chase credit card. You can pay it in full by the due date or make other payments such as a balance transfer.

While there are many ways to make payments on your Chase credit card, you’ll need to know how to make a payment at least once during your credit card tenure. 

Some common processes apply, whether you’re making a credit card payment through the mail or online.

Pay By Mail:

To make a payment by mail, you must fill out the information at the bottom of your monthly statement. The due date for your bill is located there, and your address and account number information. 

Mail-in the completed payment form along with a check or money order. Include any other information requested on the payment voucher, such as partial payments, additional payments, and a phone number to reach you. Request a payment plan if you’re having trouble making the payment.

Pay Online:

You can also pay online using the Chase website, chase.com, and by logging into your account. Use the “Manage” tab to locate the payment option. Then fill out the information at the bottom of your statement and choose “Pay By Checking Account.”

Chase makes it easy and convenient to make credit card payments online. You can also send your energy and utility company payments through Chase bank. 

If you choose to pay through your Chase account online, it’s best to check for a Program Disclosure Statement to ensure no fees are associated with this free service. You can also access your statement with your account information and make a payment at any time.

Pay by Phone:

You can also call the Chase phone number and make your credit card payment over the phone. This may be an easier way to make a payment if you are short on time or have a situation requiring immediate attention. 

If you’re paying by phone, have your credit card account information handy, including your name and account number. Many of Chase’s credit card payment options make it convenient to pay by phone.

Why is my Available Credit not Updating with Chase?

When viewing the “My Account Info” form, it may be confusing to see that your Available Credit is not updating with your recent transactions. 

Your available credit is the amount of credit you can borrow. When you swipe your credit card through a retailer’s terminal, that terminal subtracts the total of your purchases from your available credit. 

The first thing to note is that your card issuer may have blocked your account because you have exceeded your credit limit. 

This can be avoided by paying down your balance. If you have a balance that is over your credit limit, you will be sent a notification. 

To prevent this from happening, make sure you pay off your balances in full each month, so they do not accumulate.

Secondly, missed payments will cause your Chase credit card company to report the account as inactive. 

The credit limit will not remain at your original limit when this happens. Keep in mind the higher your balance is, the riskier it is for your bank to issue you a new line of credit. 

If you are a Chase customer, this is where getting an increase on your limit will be a challenge. It is essential to pay your bills on time and keep your balance low to avoid having this happen. 

If you are not earning rewards from a credit card issuer, it can become easier to go over the limit. 

When this happens, you will often see a “grace period” where you have time to make payments to prevent falling into the red. If you know that you are close to the limit, avoid going over it by paying your balance in full. 

Do Chase Credit Cards Have PINs?

A PIN (Personal Identification Number) is a number that provides a level of protection for your account. The idea is that if a thief obtained your cards, they wouldn’t be able to use them without the PIN.

One of the biggest advantages of using a credit card over a debit card is the security you receive from using a PIN. 

Chase credit cards have a four-digit Personal Identification Number or PIN, used on all Chase Bank credit cards. The PIN is used with the signature and serves as an identification feature.

Many people feel safe and secure with their PIN because it’s an additional way to protect themselves from theft. You can also use your PIN in many cases when paying for something at an ATM or gas station pump or when signing for purchases made over the phone. 

All Chase Bank credit cardholders are issued a PIN, even if they don’t choose to use it. If you prefer to sign for your payment instead of using the PIN, no one will be able to use your card without it. 

However, if you select the “PIN-less” option when applying for a card, you won’t be able to use your identification number.

Chase Bank credit cards will not allow you to use a PIN, but they offer excellent fraud protection that many consumers enjoy today. They may also protect against fraudulent purchases on your account if you report them quickly enough.

Chase bank offers two types of credit cards, those with PINs and those without. The cards without have the name Chase Freedom and Chase Slate. When the card is used at the point of purchase, it generates a code you must enter on the keypad to approve your purchase. 

The digits are displayed briefly before they disappear, so you must enter them quickly before they are gone forever.

The Chase Slate Credit Card is ideal for consumers with good or excellent credit who are trying to rebuild a rating that has been damaged by unpaid debt, late payments, and bankruptcy filings. 

It doesn’t require a security deposit, and fees are reasonable: $0 annual fee and no penalty APR if you pay on time. But the biggest advantage is that there is no balance transfer fee for transfers made within four months of account opening.

The advantages of this card are excellent, but it also has some drawbacks. There is no cash advance fee if you use your card at an ATM or bank to withdraw cash. 

However, if you use your card to make a purchase, there is a 3% foreign transaction fee. That defeats the purpose of this credit card because it’s designed to build up your credit score through regular use.

How to Change Your Chase Credit Card PIN

The Chase credit cards have a magnetic stripe on the back that contains your card numbers and security codes. You can use an ATM or teller machine to change this information or contact customer service by phone or online.


To change your Chase credit card PIN online, visit Chase.com/support and select “Manage My Account” from the navigation bar. From there, select More from the navigation bar and then “Change/Update PIN.” You will receive an email with a new, temporary PIN to complete the transaction. 

By Phone

If you prefer to change your Chase credit card PIN over the phone, you must call the number on your card’s back. From there, provide your account number and tell the representative that you want to change your PIN. They will provide a temporary PIN over the Phone until you receive a new one in the mail.


You can also make changes in Person at any of Chase bank’s branches by requesting a new temporary PIN or permanent replacement card with a new PIN. You’ll need to bring some form of identification for this process, such as a driver’s license or passport. 

Sometimes, you may need to provide additional information, depending on the language preference settings on your account.

Online Help Desk

If you are a Chase credit card customer and having trouble with your PIN, you can contact the online help desk through email. 

Visit Chase.com/support and look for the “Contact Us” button, then select “Contact Us by Email.” You may also be prompted to select your issue from a drop-down menu. 

On the official Chase website, you’ll see the option to chat with a live representative or email them. 

Visit the email contact form, select your credit card, enter your issue and email address, and click “Send.” You may receive an automated response from Chase to complete this process.

How Long Does it Take For a Chase Credit Card Payment to Post?

When you purchase with your Chase credit card, you will see the transaction appear on your following credit card statement. This is fast. 

Chase bank posts transactions within the same day if you made the payment before 8 PM ET. 

However, there are certain times of the day when transactions aren’t posted immediately. Whether you’ll see a transaction right away depends on the time of the purchase and the merchant. 

It just takes hours for some merchant transactions to show up on your bill. You can find out exactly when your Chase credit card purchases will post by reading your cardholder agreement’s terms and conditions section. 

In addition, your credit card agreement will likely explain how confirmation of a transaction may be delayed.

You can check their status by logging into your account online anytime. Also, you can call customer service, and they’ll check over your transactions using their automated phone system.

If you notice an unauthorized transaction on your credit card statement, it’s essential to act quickly because fraudulent transactions may not be reported until 10 days have passed without payment.

Many customers have found that their credit card payments did not post on time. The payment was often delayed for one reason: the bank not receiving the funds due on the transaction, a hard copy of the check being lost, or something else. 

Sometimes a company’s policy about processing payments can cause delays in customer payments.

One thing you can do to help ensure prompt payment is to plan. Make sure your credit card is up to date, and you do not accidentally withdraw money from your account as you do your daily transactions. 

You must pre-approve many purchases before they are made to protect you against unauthorized transactions. An excellent way to ensure this is to look at your bank statement to see what transactions are pending. 

Then call your credit card company and request that they put a hold on the pending transactions, so they do not post until you have time to review, approve and complete the transaction.

Many people have heard horror stories of people making payments at their bank’s drive-thru only to find out that the balance on their credit card statement does not reflect the amount paid. 

This can be frustrating, especially if the payment is for a large amount. But there are ways to protect yourself against this happening again.

Most banks now offer online banking, making it easy to log in and see your current account information at any time. Checking your account balance regularly and checking your transaction history and recent transactions will allow you to know what you currently owe on each card. 

Bills are typically due on the same date each month, so if you pay your credit card bill on the first of every month, you should always know exactly how much you must pay.

Who Do I Make Checks Payable to for a Chase Credit Card

One of the most frequently asked questions is: “Who do I make checks payable to with a Chase Credit Card?” The answer to this question is simple. 

You can always make the check payable to yourself, but it is not a requirement. Many people get confused because when they set up their account online, it lists that the credit cards are being made payable to them.

The checks you get from Chase bank credit cards will be payable to the card’s name, so you write to the address on the back of your card. For example, if your credit card has an address of Chase Bank, the checks will be payable to: “Chase Bank” or “Chase Credit Card.”

Suppose you are using your Chase credit card as an option for paying your bills and other expenses every month. In that case, it is beneficial for building your credit history and a good chance for a better credit line in the future. 

Once you have established a good payment history with your credit card, you can then make the check payable to:

“Vendor Name, Account Number.” 

If the vendor is not listed on your Chase Credit Card statement, you can make checks payable to the company and their Account number. Again, this payment method is entirely up to you. 

However, you mustn’t pay a bill using a credit card if it does not have “Vendor Name & Account Number” printed. This could lead to a charge-off of your account, which would negatively impact your credit report.

For all Chase Bank credit cards, you are required to make your payment(s) payable to the card’s account number or “account holder” if you want to pay the bill for all of them at once. 

Cards in different names can be associated with one account holder; however, each must have a unique account number. So be sure to keep track of them, or else you could end up paying the wrong amount on automatic payment.

It is still considered a single payment if you want to pay the balance from multiple cards with your Chase credit card. It also counts as one payment if you pay off multiple Chase credit cards with your Chase debit card.

Can You Pay a Chase Credit Card with Cash?

Yes, you can. Call customer service before you make your purchase if you want to pay in cash instead of using the card. 

To do this, tell them it’s for a Chase credit card and the last four digits of the card number.

You can pay a Chase credit card with cash, and that’s one of the biggest perks of a credit card. It was challenging to pay a credit card bill with cash in the past, but now you can use your debit or check cards. 

You should note that you won’t earn any rewards on the purchase if you pay a Chase credit card with cash. You should also be aware that paying with cash does not remove the debt from your credit report.

One of the biggest myths about credit cards is that you can only pay credit card bills with a credit card. That’s not true. You can pay with cash, check, or another card. 

In most cases, paying your bill online through the Chase secure website will let you choose from these options. The preferred method is to use an electronic payment like a debit card or electronic check.

More and more credit card companies are allowing you to make cash payments at the time of your purchase or through a teller at the bank. Paying with cash is convenient, especially if you don’t have a checking or savings account and can’t set up autopayments. 

Many people also prefer paying with cash so they can avoid credit card interest charges. However, you’ll need to get in touch with customer service because there may be restrictions on the amount and frequency of your cash transactions.

You can also bring the payment to an ATM or banking center and have them cash out your account. Another option is to use an automated teller machine (ATM) or banking center to make a payment. 

You can access an ATM by calling Chase bank, using your card to sign up for an account, and entering the last four digits of your card number.

It’s easier than cash and doesn’t involve writing a check if you don’t want to. Plus, if you have checked account balances and know that there are not enough funds in your account to cover the charge, paying by cash or check would be embarrassing and awkward for both parties involved.

Wrapping Up

There are many reasons why someone would need a credit card. Many people use credit cards to increase their credit scores or build their credit history. For others, a Chase bank credit card may be the only way they have to make purchases online or when traveling for work. 

If you’re about to apply for a Chase bank credit card, make sure you take the time to understand the terms and conditions and your options before signing up. Don’t get caught in a situation where your interest rate increases because you forgot to pay on time.


  1. https://www.chase.com/personal/credit-cards/card-resource-center/cc-payments
  2. https://wallethub.com/answers/cc/paid-off-credit-card-but-no-available-credit-2140702889/#:~:text=If%20you’ve%20paid%20off,habit%20of%20doing%20these%20things.
  3. https://www.sapling.com/8326174/do-credit-cards-pin-numbers
  4. https://www.chase.com/personal/credit-cards/login-epay