Chime® Account Suspended (Why & What to Do)

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Has your Chime account been suspended? This is what you should do…

Chime continues to be a popular all-digital financial company that offers a variety of free checking and savings products and services. That isn’t to say it doesn’t have its issues though as multiple users have had their accounts suspended in recent months.

In general, assuming you haven’t done anything illegal, you can get your account unsuspended or unlocked by Calling Chime and discussing the issue with them. At the very least, you should be able to get your money back out of the account by doing this. The length of time it may take to get your account back will vary from one person to the next though.

In This Post:

Reasons Why Your Chime Account Is Suspended

As a general rule of thumb, Chime is subject to the same regulations as other financial institutions. If your account is suspended, it’s typically because you broke the terms and conditions, used it for something illegal, or set up multiple Chime accounts to try to take advantage of signup bonuses.

However, your account can also be suspended if you’re using it for any unauthorized purpose. This could include if you’ve opened a business bank account that is not registered as a business, or if you’re committing fraud using your personal bank account.

Your funds will be held until the situation is resolved. You could also have your account suspended if you’ve violated one of Chime’s operating guidelines, which include but are not limited to:

  • Using Chime’s digital products in a way that goes against the company’s terms and conditions.
  • Using Chime’s services to commit fraud or money laundering.
  • Using Chime products to conduct or support illegal activities.
  • Failing to disclose details of your accounts or businesses to Chime upon request.
  • Accessing your Chime account using an unauthorized method, such as a brute force attack.
  • Setting up multiple accounts to take advantage of multiple sign-up bonuses, etc.

But most of these guidelines and rules are enforced by automated tools and algorithms, and they can’t always differentiate between good and bad. There are instances where Chime’s rules were enforced too harshly on certain users, resulting in an unfair suspension.

However, if Chime determines that you’ve violated the company’s terms and conditions, there isn’t much you can do about it. That being said, users who have been unfairly targeted by Chime’s systems should consider filing a complaint to see if there is any action that can be taken to get their money back.

Related: Why Did I Get a Chime Card in the Mail? (Important!)

How to Unsuspend or Unlock Your Chime Account

In general, if your Chime account is suspended or locked, your best bet to get it unsuspended or unlocked is to contact Chime directly by emailing them at or calling 844-244-6363 to find out why and exactly what you need to do since Chime does not publicly explain what you did wrong.

How Long Does It Take Chime to Unsuspend Your Account?

If your Chime account is suspended, in general, it will be unsuspended fairly quickly. However, there’s no time frame in which it will be opened because Chime’s team has to review your account to determine the reason it was closed.

If you get in touch with Chime immediately after receiving a notification of suspension, your account should be up and running within a few days but that really depends on why it was suspended in the first place.

Related: Does Chime Work With Facebook Pay?

How to Get Your Money if Chime Suspends Your Account

Chime users across internet forums have been indicating that Chime has been randomly freezing accounts for customers without notice. Unfortunately, account suspension is the least of a user’s worries, as there are also many instances where users’ money has been frozen without any proper explanation.

So, what can you do to get your money back even if Chime suspends your account?

You can first try calling Chime’s customer service and see if they can help you. If they fail to provide you with sufficient answers, you should try contacting their parent company Bancorp Bank.

Many users with suspended accounts shared their experience on forums saying that they were able to resolve their issue after contacting the bank. The bank was able to provide them with the refunds of their Chime account after reviewing their case.

Wrapping Up

So, there you have it. By now, you have a complete understanding of why your Chime account is suspended. If you violated Chime’s terms and conditions, your account would remain suspended until you resolve the issue. For users who want to know how to get their account unlocked, they’ll need to contact Chime directly to discuss the matter.


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