Ordering a Chase Debit Card (Complete 2023 Guide)

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Chase, one of the biggest banks in the country, offers customers many ways to get their money when they need it and where they need it. The institution provides various checking and savings accounts, online banking services, mortgages, business loans, credit cards, and more.

Over the past few years, Chase debit cards have become the most widely used in the United States, and it’s easy to see why. They are one of the most convenient and low-cost ways to pay for goods and services worldwide. 

Chase debit cards also provide 24/7 access to your checking account. This feature makes debit cards extremely useful when shopping online or purchasing from businesses that don’t accept credit cards.

Customers love the convenience of managing their accounts online and through mobile. To streamline the customer experience, Chase offers multiple debit cards with unique benefits and features. 

Before choosing one suitable for you, you’ll need to understand the process required to get one in 2022. This article will guide you through the steps involved, so keep reading.

Chase debit card on a computer keyboard
How to order a Chase debit card.

In This Post:

How To Get a Chase Debit Card (Step-by-Step)

In most cases, once you open an account in a bank or other financial institutions, they provide you with a debit card. However, Chase bank requires you to request one before issuing one. Discover how to go about the process of getting a chase debit card.

Open an Account

If you are not a Chase customer yet, you’ll need to fill out an application for a savings or checking account to get a bank account. First, you must ask yourself what kind of checking or savings account you want. 

Once you know what type of account you want, fill out the application online on Chase’s website. If not, it might be best to go into your local branch and talk to a representative about your options before submitting the online form.

What Do You Need To Get a Debit Card?

When undertaking the process of opening an account and acquiring a new debit card, you’ll need to provide personal information documents as proof of ownership. These documents may include:

  • Social security card
  • A valid driver’s license
  • Proof of residence- this can be a utility bill or lease agreement.
  • State identification card
  • Confirmation documents of enrollment to an accredited institution.

Getting Your Debit Card

As soon as your account is ready, you can now proceed to order your debit card in the following ways. 

Call Customer Service

When you reach a customer service representative, let them know that you need to order a new debit card. The customer service representative will ask for your account information and verify your identity. 

Once they have verified your identity, they will be able to process your request and send you a new debit card in the mail. The representative should also provide your new card’s estimated time of arrival (ETA) after placing the order. 

Request a Card Online

You can quickly request a new debit card from Chase via their website or app. Log in to your account, and visit the order card section. 

From there, you’ll be able to select the type of debit card you want. You’ll need to enter your personal information, including your name, address, and Social Security number. 

Once you’ve entered all your information, you’ll be able to review and submit your request. Your request should be processed withing approval and your debit card sent to you through the mail.

How To Get a New Chase Debit Card After It Expires

Usually, Chase will send you another card before the expiration date, sometimes even two months prior. If your card expires before the bank mails you a replacement, you can call customer service to request a replacement. 

You can also visit the nearest branch and request a replacement post-haste. The bank will provide you with a temporary debit card as you wait for yours to arrive via the mail.

How To Replace a Lost or Damaged Chase Debit Card

For losing or damaging your card, the replacement process is quite simple. You only need to sign in to your account and request a new debit card. 

To do this, go to the Chase website and enter your username and password. Once logged in, select the account for the card you are about to replace. Next, scroll down to the “Replace a lost or damaged card” section. 

On the next page, click on the Request Replacement link next to the debit card you need to replace. You should then provide a valid reason for wanting to replace your debit card. 

The next step requires you to review your request to see if everything is correct before sending it to Chase. When all the information is accurate, you can submit your request by clicking on Send request at the bottom of the page.

You will then receive a popup comprising confirmation of your request and some helpful information you may want to know. 

Will Chase Bank Give Me a Temporary Debit Card?

Before, when you misplaced your debit card, you would promptly visit the nearest Chase bank branch and acquire a replacement. However, the bank discovered a rise in fraud cases and decided to scrap the service. 

Luckily, Chase will provide you with a temporary debit card in emergencies that require fast access to funds but don’t warrant the long-term use of an account. After presenting an ID and other relevant documents at their branches, you will receive your temporary debit card. 

The temporary debit card is not an ordinary debit card but one with limited functionality. It comes with all the features of a standard card, except that it cannot be linked to another account or used for online purchases.

How Long Does Chase Debit Card Take To Arrive?

You may be wondering how long it will take for your new Chase debit card to arrive. The answer depends on a few factors, such as whether you’re a new customer or if you’re requesting a replacement card. 

Generally, you can expect your card to arrive within 3-5 business days. However, sometimes, it could take up to 10 business days. 

You will receive an email confirmation once the company has processed your request. Should you not receive your card within two weeks, consider contacting the bank’s customer service for guidance.

Activating Your Chase Debit Card

Once your card arrives, you can activate it by calling the toll-free number on the back of the card or by visiting their website. You will need to provide basic information such as your name and address and an email address so that they can send verification instructions to you.

Where Does the Chase Debit Card Ship From?

Most Chase debit cards are shipped directly from Westerville, OH, the bank’s headquarters. However, you may have your card shipped from one of their branch locations or other stores. 

For example, if you go to a store like Walmart and apply for a new account with Chase Bank, your card may be sent to you from that store. However, if you fill out an online application, it might be mailed from their Headquarters.

Can I Customize My Chase Debit Card?

Generally, Chase does not allow for card personalization. However, different card accounts provide a variety of designs customers can choose from.

For example, the bank offers different Disney designs from which customers can make their choices. For information about ordering a temporary or customized debit card, contact Chase customer service.

How To Get a Custom Chase Debit Card

You can get a custom Chase debit card by requesting one online, from your local branch, or by calling customer service. You can log in to your account on the website and select ‘card design’ to see your card options. 

You should then click on “Change My Card Design” if you want to update your current design. From there, you can proceed to the page containing the Disney design options. 

Once you have made your selection, submit your request. The Disney custom cards are fabulous and make it easier to locate your card since they stand out. 

Customization is free, and it can save you money on a wide variety of Disney purchases and get you access to unique photo opportunities. 

What Should I Do if I Have Problems Ordering a New Chase Debit Card?

If you have problems ordering a new Chase debit card, you should first check to see if your account is eligible for a debit card. You can check by logging into your account, selecting replace my debit card, or calling customer service. 

If your account is eligible, you should contact customer service to order a new card. Should you still have problems, you can try going to a local branch and asking for help. You may be able to get a temporary card while you wait for a replacement.

Wrapping Up

Ordering a Chase debit card is a simple process that can be completed online or in-person at a local branch. By following the steps outlined in this guide, you’ll be able to get your new card in no time. 

Just be sure to have all the required information before you start, and be prepared to wait a few days for your card to arrive in the mail. And, once you have it, you’ll be able to enjoy all the perks that come with being a Chase customer.


  1. https://www.chase.com/personal/banking/education/basics/how-to-get-a-debit-card
  2. https://answers.gethuman.com/Chase/How-Do-I-Order-a-New-Chase-Bank-Debit-Card/how-fOX
  3. https://www.chase.com/digital/customer-service/helpful-tips/personal-banking/mobile/replace-card
  4. https://www.consumerreports.org/consumerist/lost-your-chase-debit-card-you-cant-get-it-replaced-at-a-branch-anymore/
  5. https://www.chase.com/personal/new-bank-account#:~:text=Your%20card%20will%20arrive%20within,the%20%E2%80%9CAccount%20services%E2%80%9D%20section
  6. https://personal.chase.com/personal/checking
  7. https://www.chase.com/personal/debit-reloadable-cards/disney-debit
  8. https://personal.chase.com/personal/checking
  9. https://www.chase.com/digital/mobile-banking